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    Daniel Hechter Paris is committed to complying with the applicable legislation, including the Australian Consumer Law and this returns policy does not exclude or limit your rights under the applicable legislation.

    IN STORE PURCHASES

    CHANGE OF MIND

    We understand that sometimes items that you purchase in store, don't suit your wardrobe at home. If you are unhappy with your purchase for any reason or you have simply changed your mind, we will happily offer you an exchange on the conditions the garment:

    • Has all original tags attached
    • Has not been worn, used, washed or damaged
    • Is returned with a copy of the receipt
    • Is returned within 14 days of invoice date (after which garments will not be accepted)

    Please note:

    • In-store gift cards cannot be returned. They are non refundable and cannot be redeemed for cash.
    • Online purchases CANNOT be returned in store.
    • Unless faulty, items purchased in store can ONLY be exchanged or issued a store credit. We do not offer change of mind refunds.

    DAMAGED/FAULTY

    If your garment is damaged or faulty, please return the garment to the store it was purchased from. The garment will then be assessed, a process that can take up to 2 weeks. Should the garment be at the fault of the manufacturer or retailer a full refund will be issued.

     

    ONLINE PURCHASES

    CHANGE OF MIND

    We pride ourselves on our quality and fit at Daniel Hechter Paris. Before beginning the returns process, please ensure the garment has the following:

    • Has all original tags attached
    • Has all original packaging
    • Has not been worn, used, washed or damaged
    • Is returned with a copy of the receipt
    • Is returned within 30 days of invoice date (after which garments will not be accepted)

    If a garment is returned without the above, the return will not be processed and the garment will be sent back to the customer.

    Please note:

    • In-store gift cards cannot be used online.
    • Online purchases CANNOT be returned in store.
    • Unless damaged or faulty, sale items can ONLY be exchanged or given a store credit. They cannot be refunded. 
    • Full price items and stock service garments can be issued a refund for change of mind.

      SHIPPING

      Please ensure all returns are sent via registered post and keep a copy of your tracking number, as we cannot be held liable for return parcels that do not arrive.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

      EXCHANGES & STORE CREDITS (if applicable)

      Once your return is received and inspected, an exchange will be processed. Please allow up to two weeks for the exchange to take place.

      REFUNDS (if applicable)

      Once your return is received and inspected, your credit will be duly processed.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.